Appointment & Cancellation Policy

We kindly ask that you provide at least 24 hours’ notice for any appointment changes or cancellations.

• Late cancellations (less than 24 hours) may be subject to a cancellation fee
• Missed appointments (no-shows) will be charged 50% of the service fee
• Late arrivals may result in a shortened session to avoid delays for other clients

Direct Billing Policy

We offer direct billing to most insurance providers for your convenience.

• Coverage depends on your individual insurance plan
• Any portion not covered by your insurance must be paid by the client at the time of the visit
• We are not responsible for claim denials or delays from insurance companies

MVA (Motor Vehicle Accident) Policy

If you are receiving treatment under an MVA claim:

• A completed AB-2 Treatment Plan Form is required before your first appointment
• Treatments must be approved by your insurance provider
• Clients are responsible for any fees not covered or approved

Late Arrival Policy

Please arrive 5 -10 minutes early for your appointment.

• Arriving late may reduce your treatment time
• Full service fees still apply

Health & Safety Policy

Your safety is our priority.

• Please inform your therapist of any medical conditions, injuries, or pregnancy
• Some treatments may not be suitable depending on your health status
• We reserve the right to modify or refuse treatment if necessary

Children & Minor Policy

• Clients under 16 must have parental or guardian consent
• A parent or guardian may be required to be present during the session

Gift Card Policy

• Gift Cards are non-refundable and do not expire
• Must be presented at the time of visit
• Not redeemable for cash
• Lost or stolen cards will not be replaced

Professional Conduct Policy

We are committed to providing a safe and respectful environment.

• Any inappropriate behavior will result in immediate termination of the session
• Full payment will still be required